SERVICE TYPE DEFINITIONS
There are two service types available, User Download and Marantz Service Required. User Download will allow the end user to update or upgrade a Marantz product at home. Marantz Service Required will require a Marantz product to come back to the Marantz Factory Service center for update or upgrade installation.
User Download > Update
An Update allows the end user to install an Update at home without returning the Marantz product to Marantz's Factory Service center when User Download is indicated at no cost for the Update. Typically this type of Update involves installing new firmware into the unit with the assistance of a personal computer with applicable CD-R burning software. Some Updates will require an Ethernet or RS-232C connection for direct loading to the device.
User Download > Upgrade
A user upgrade is an enhancement to a Marantz product that can be purchased at the listed price and installed in the end user's home when User Download is indicated. Typically this type of Upgrade involves installing new firmware into the Marantz product with the assistance of a personal computer with applicable CD-R burning software. Some Upgrades will require an Ethernet or RS-232C connection for direct loading to the device.
Marantz Service Required > Factory Update
Factory Updates are only able to be installed into a Marantz product by Marantz's Factory Service when Marantz Service Required is indicated. The only cost to the end user would be for shipping the Marantz product back to Marantz by whatever shipping company and method has been decided by the end user.
Marantz Service Required > Factory Upgrade
Factory Upgrades are only able to be installed into a Marantz product by Marantz's Factory Service at the listed price when Marantz Service Required is indicated, plus the cost of return shipping. Shipping cost to Marantz is also the responsibility of the end user by whatever shipping company and method has been decided by the end user.
PRODUCT UPDATES & UPGRADES - REQUEST FORM
Welcome to the updates request section for Marantz product. Please fill in the form below to request the update for your unit. You will then be able to to download the necessary files and information needed to perform the update needed after accepting the license agreement.
Step by step installation instructions will be included with the download file. Most files will be in a zipped format. You will be required to unzip the files before using them for the installation process.